Privacy Policy
This policy explains what Video Klets collects when you use it, why, and how long we keep it. You can use Video Klets without an account. If you do not create one, we do not collect your email address or real name.
1. Your video and voice
Video and audio are not recorded or stored. Your browser sends them encrypted to Cloudflare's media servers, which forward them, encrypted, to the people in your chat. To forward them, Cloudflare's servers handle the video and audio in memory while the call is live; nothing is saved.
2. Your IP address is not shared with other users
Your browser connects only to our servers and Cloudflare's, never directly to the person you chat with, so other users cannot see your IP address.
3. What we collect
- Connection details: IP address and the approximate place it belongs to (country, region and city), the network provider it belongs to, whether the connection appears to come through a VPN, proxy or privacy relay, your browser, operating system, device type, language and time zone setting, and when you connected and disconnected.
- What you enter: the display name and interests you type in the lobby.
- Activity: when you are matched, who you were matched with (by a random session ID), when you skip or leave, and how your browser reached our video servers (directly or through a relay) or why the connection failed.
- Text chat: messages pass through our server to reach the other person. We normally do not store their content, only that a message was sent and its length. There are two exceptions, described below.
- Automatic chat checks: every message is checked automatically for hate speech, profanity and people saying they are under 18. When a message is flagged, we save it together with up to 10 messages before and 10 after it, plus the session IDs, display names, IP addresses and countries of everyone in that chat, so a moderator can review it. Depending on what was found, the sender may be disconnected or blocked automatically.
- Reports: when you report someone, we save the session IDs, display names, IP addresses and countries of you and the reported person, and the last 20 messages of that chat.
- Blocks: if someone is blocked, we store their IP address (for IPv6, the network part of it) and the reason, so we can stop them from returning.
- If you create an account: your Google account ID, email address and name (from Google sign-in), the username you choose, a user ID we assign, when you joined and last signed in, and the IP address and country of your last visit. Other users see only your username. Your user ID is linked to your activity, reports and flagged chats.
- Your agreement: that you confirmed you are 18 or older and accepted the Terms, and which version.
You get a new random session ID every time you connect. It is not linked to your name or to your earlier visits.
4. Why we collect it
- To connect you with other people and keep calls working.
- To investigate reports, block people who break the Terms, and protect users.
- To find and fix connection problems.
- To meet legal obligations, including requests from law enforcement.
5. How long we keep it
- Connection and activity logs: 30 days, then deleted automatically.
- Call statistics (length and number of messages, with no names or IP addresses): 90 days.
- Reports, flagged chats and blocks: until a moderator has dealt with them, then 12 months, then deleted automatically.
- Accounts: until you delete your account on your account page. If an account is blocked, we keep only its Google account ID until the block ends, so the account cannot simply be created again.
We may keep information about a specific report or block for longer if it is needed for an investigation or required by law.
6. Who else receives it
- The people you chat with see your display name, your video and voice, and your messages.
- Cloudflare, Inc. hosts the site and carries calls on our behalf. Its servers are located around the world, so your information may be processed outside Hong Kong and outside your own country.
- Authorities, where the law requires it or someone may be in danger.
We do not sell your information or use it for advertising.
7. Stored on your device
If you sign in, we set one cookie that keeps you signed in for up to 30 days; it is removed when you sign out. Otherwise the chat site does not use cookies. Your browser stores two settings on your device: your light or dark theme choice, and that you accepted the Terms. You can clear them in your browser settings at any time.
8. Your rights
Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, you can ask for a copy of the personal data we hold about you and ask us to correct it. You can also ask us to delete it or stop using it, and we will do so unless we must keep it, for example for an open report or because the law requires it. Send requests to support@videoklets.com. We may need details such as the time of your session to find your data, because we do not have accounts.
If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong. If you live elsewhere, you may also have rights under your local law and can contact us to use them.
9. Who we are
Video Klets is operated by Easthood Mogul, Hong Kong. Contact: support@videoklets.com.
10. Changes
We will update this policy when what we collect changes, for example when accounts are introduced, and change the version date above.